The support that you'll receive from your shared website hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical problem with a current account. Timely and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual website hosting supplier and not from a reseller. If you obtain a hosting account through a company that doesn't own its servers and it cannot access them directly, it's very likely that you'll wait for a few days in order to have a reply to any query, which means that your websites may stay offline for quite a while. In contrast, a supplier that offers various options for communication and has a technical support crew available at any time will assist you to right away and help you decrease or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all of our shared website hosting packages are round-the-clock, thus you can forget about waiting for a few days so as to receive assistance. If you aren't our client yet, you can phone us, chat with an agent or send an email message. If you do have an account, you are able to open a support ticket on top of the other three ways of communication. You are able to select the most suitable way to contact us depending on what your location is or the hardware you are using. We can help you for more or less any hosting-related query that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum response time will never exceed one hour.