In case you’ve bought a web hosting package and you have certain enquiries associated with a concrete feature/function, or in case you’ve run into some challenge and you need support, you should be able to touch base with the respective help desk support staff. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because the fastest way to tackle an issue most often is to use a ticket. This mode of communication renders the replies exchanged by both parties simple to track and enables the tech support staff representatives to escalate the situation in case, for example, a system administrator must get involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will need to use at least two separate accounts to touch base with the customer service staff and to actually administer the hosting space. Non-stop switching between different accounts can be a drag, not to mention the fact that it requires a very long period of time for the majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while browsing your files or changing various account settings. The ticketing system is being monitored 24x7x365 by our help desk support team members and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain help. In contrast with some web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and ask for information relating to any technical or billing issue. In addition, you can see a number of informational articles, which will help you handle the most commonly faced obstacles yourself.