Integrated Ticketing System

In case you’ve bought a web hosting package and you have certain enquiries associated with a concrete feature/function, or in case you’ve run into some challenge and you need support, you should be able to touch base with the respective help desk support staff. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because the fastest way to tackle an issue most often is to use a ticket. This mode of communication renders the replies exchanged by both parties simple to track and enables the tech support staff representatives to escalate the situation in case, for example, a system administrator must get involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will need to use at least two separate accounts to touch base with the customer service staff and to actually administer the hosting space. Non-stop switching between different accounts can be a drag, not to mention the fact that it requires a very long period of time for the majority of web hosting companies to answer the tickets themselves.