A live chat is among the channels of communication provided by some hosting companies as part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster as compared to a support ticket and it makes it much less likely to misunderstand or misspell something in comparison to a telephone call with an agent. Furthermore, if the trouble that you experience requires some time to be examined and dealt with, you will be able to do something different meanwhile instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service free of charge provided that you have world wide web accessibility even if your hosting supplier is based in a different country and they don't have a local phone number you can call.
Live Chat Support in Shared Website Hosting
As a part of the support services that we offer for our Linux shared website hosting packages, we have live chat support that is available all the time, even on holidays. You'll be able to contact us regardless of whether you already own an account or not, because we will help you with all sorts of things, ranging from giving you common information about our solutions if you aren't our customer yet and you're considering to purchase one of our plans, to helping you with setting up an e-mail account in an e-mail client. Some issues are more complicated and time-consuming, and you'll need to take advantage of the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.