One-Hour Response Guarantee
Understand much more about the 1-hour response time guarantee and how you, as the client, can benefit from it.
If you’ve ever got any inquiries relating to the web hosting service in general or you face a problem with your websites, you will have to contact the hosting company’s technical support team. It may not matter how swiftly they’ll reply if you have a question of a general nature, but an issue like a thwarted software application update, for instance, may lead to your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to help you, the longer the site will be offline. In case you offer goods or services online, any outage will unfavorably affect your website and you can lose existing or potential customers. Lots of web hosting providers, especially resellers, respond to emails and trouble tickets within twenty four hours, but in the digital epoch this is far too long, as visitors will rarely revisit a website that isn’t working correctly over a lengthy time interval.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using any of our Linux shared website hosting packages and you have a question or face a certain complication, you can contact us 24/7 by posting a client support ticket or by writing an email and we guarantee that you will obtain a response in no more than sixty minutes. In case the issue can be sorted out, we will do it before we respond to you, while if there’s something that you need to do on your end, we’ll supply you with all the necessary details – what possible solutions to try, what settings to check, etc. Typically, you will obtain a response within less than thirty minutes, so waiting for hours on end or even for more than 1 day to obtain support is something impossible. Our 60-minute reply time guarantee is valid for any inquiry that you might have – technical, general or billing.