What does ?phone support? mean in the arena of Internet hosting?
If you've ever had a shared website hosting account before or you have dealt with any other online service, you're probably well aware from your personal experience that for certain things it's better to speak with a live person on the telephone than to exchange tickets or emails. If you want to find out more about a particular service before you purchase it or if something small-scale should be made, for instance, it is really much easier and a lot faster to get it done in real time. When you have the option to get in touch with representatives over the phone, it's also very likely that you are dealing with a real website hosting provider, not just a reseller. The type of support that you will get on the phone differs between different companies - from common issues to dedicated technical support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via e-mail or tickets.
Phone Support in Shared Website Hosting
If you choose to get one of our Linux shared website hosting packages, you will be able to contact our customer support crew via phone for 14 hours per day. We will help you choose the most suitable plan for your sites since we believe that it's better to discuss this kind of matters with a live person. In case you already own an account, we're able to help you with all your sales/billing questions and / or general matters, even with some tech situations which don't require too much time or escalation to an administrator because it is more appropriate to open a support ticket for time-consuming matters in order to have the entire communication in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and speak with our agents.