A 99.9% Server Uptime
Our shared website hosting system is based on a reliable, top–of–the–line hardware configuration and a significantly tweaked Linux variation. That is why, regardless of what your website is, or how many web site visitors you have, or even if there is a distributed denial–of–service assault, our hosting servers will remain up and your websites will remain visible online.
All our Linux shared website hosting packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on top–drawer hardware elements supplied by Juniper. Moreover, on every router, we’ve put a firewall with a complex algorithm in order to filter all fishy requests.
Hence, in all our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to lower all possible risks with our cloud hosting plans and even though we provide exceptional client support, sometimes the customer is just not satisfied with what we are offering. Or he needs to upgrade to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t happy, you will get a full refund.
24/7 Technical Support
We’ve attentively hand–picked each member of our 24x7 support team to make certain that we can offer the very best tech support you can get. Each of our technical support engineers has lots of years of experience working with web hosting accounts behind his back, so they know what they are doing. What’s more, they are available to you 24–7 – you will be able to call them at any time and they will reply to you as soon as possible.
Their average ticket response time is just 20 minutes, while with many other hosting suppliers you are forced to wait for days. And we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under 1 hour.