Technical Support Channels
A 60–Minute Response Time Guarantee
Every help request you submit to us will be attended to within maximum 60 min. In case your trouble ticket or e–mail requires additional assistance from a system administrator, we will forward it and leave a comment to notify you that your case is being examined. If you order our Administration Services package, any of the services included there will be executed at a time that is convenient for you.
An Exceptional Customer Care Service
- We’ll be online for you 24–7–365 to reply to any inquiries that you may have connected to our Web Site Control Panel and any of the apps that we have preinstalled for you on the dedicated hosting server. In case you also need help tackling server administration procedures, you can have a look at our Administration Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures.
An Easy–to–Navigate Help Section
Our Web Site Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most help articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.