1 hour ticket response
We are devoted to offering a prompt and adequate reply to each trouble ticket posted by a customer. Our knowledgeable tech support staff representatives will examine your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. In reality, the average support ticket response time has proven to be 20 minutes.
A Premium Help Desk Service
Our customer service technicians possess significant experience in the Linux shared website hosting packages market and are qualified enough to deliver a fast solution to your problem. If, however, the issue at hand is not within the competency of a technical support engineer, the tech support ticket will be forwarded to a programmer or admin for further investigation.
An Easy–to–Browse Help Section
To help you find a quick hint on how you can use a certain feature, we have incorporated a very intuitive Help section in the Web Site Control Panel. You can search through an enormous collection of web hosting account management articles and website management articles, take a glance at the F.A.Q. repository or check out our instructional video tutorials.